Managed Security services

THE REDLEGG DIFFERENCE

When you work with us, we’re in the trenches together. From consulting and advising, to proactively monitoring your assets, and even battle-testing our solutions, supporting you is at the heart of everything we do.

We know that there is no one-size-fits-all solution in cybersecurity. That’s why our team works to understand your business, values, assets and priorities as if they were our own. Once we get the lay of the land, we lead the charge and hold the line. We don’t just strategize and problem-solve, we collaborate, mediate and innovate to ensure we continue to deliver the solutions and skills your business needs to remain secure and successful.

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OUR
SERVICES
INCLUDE

MANAGEMENT - When you work with RedLegg, you’ll be assigned to a team committed to keeping your business secure.

  • Management Device Configuration
  • Policy and Change Management
  • Signature Tuning
  • Firmware and OS Updates

24x7 REAL TIME MONITORINGConsistent contacts to facilitate successful delivery of service, project delivery, and efficient escalations.

 

  • Availability and Health Monitoring
  • Security Event Investigation
  • Event Analysis and Escalation

THREAT INTELLIGENCE as a SERVICE - protecting your networks end-to-end with the most up to date and cutting-edge intelligence.

 

  • Licensed subscription-based feeds
  • Independent threat researchers
  • Red & Blue teams

REPORTINGS & MEETINGS - Monthly reports are delivered by the 5th day of the following month.

 

  • Automated Reports
  • On-Demand Reports
  • Regular Status Calls
  • Quarterly Business Reviews

WHAT DOES CO - MANAGED SOLUTION MEAN?

DEDICATED STAFF

Dedicated Lead Engineer as subject matter expert for customer environment and solution deployment. Consistent contacts to facilitate successful delivery of service, project delivery, and efficient escalations.

SHARED ADMINISTRATIVE ACCESS

Customers share admin access to all solutions. All configurations and policies auditable by the customer.

STAFF AUGMENTATION MODEL

In-depth knowledge of security practices. Subject matter expertise with solutions and platforms.

MANAGED SECURITY PERSONALIZED FOR YOUR BUSINESS

Custom Support For Security Leaders

When you work with RedLegg, you’ll be assigned to a team committed to keeping your business secure. That team consists of:

  • A deployment engineer who will guide you through the onboarding process
  • A dedicated support engineer who will function as your dedicated partner for the life of your contract
  • A customer success manager who will touch base with you regularly to make sure you’re getting the support you need

Through weekly check-ins, we will get to know the ins and outs of your business and your tools so we can give you the best possible managed security advice. Backed by a team you trust, you’ll have the confidence to be the security leader your organization needs.

Empowering Action Through Personalized Communication

In cybersecurity, it can be difficult to separate the threats that are critical to your business from those that aren't.  It is impossible and overwhelming to treat every risk as a crisis.

At RedLegg, we drill down to the threats and solutions that are specific to your business, and deliver information about them in ways you understand.

Because we know both technology and your business inside and out, we know exactly what information you need, and exactly how to best deliver it to you.

Continuous Innovation For Better Protection

At RedLegg, our team of industry veterans is constantly seeking out cutting-edge developmental information. Uncovering new intelligence in its early stages means our customers can implement it faster and avoid potential risks.


But more than that, we’re also always improving our internal processes and finessing our methods of communication and delivery. By constantly refining our own procedures, we’re able to better provide you with the tools you need to protect your organization.

INDUSTRIES WE SERVE

FINANCIAL

LEGAL

INSURANCE

HEALTHCARE

GOVERNMENT

MANUFACTURING

MEDIA & TECHNOLOGY

RETAIL, HOSPITALITY & TRAVEL

REDLEGG'S MANAGED SECURITY OFFERINGS

RedLegg’s Managed Security Services (MSS) offers fully managed monitoring services, utilizing industry-leading products, to provide a holistic approach to securing the Client’s network against prevalent attacks and emerging threats.

Unified Threat Management

  • Health & Performance
  • 24x7 Availability Monitoring
  • Patch and Software Updates
  • Policy Management
  • Policy Backup
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Managed and Monitored SIEM

  • Real-time Event Review
  • Custom and Automated Alerting
  • Integrated Ticketing System
  • Detailed Monthly Reporting
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Advanced Threat Defense Service

  • 24x7 Advanced Threat Monitoring
  • Alarm tuning and policy management
  • Analysis of Findings and Alert Investigations
  • Regulatory compliance support
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EndPoint Protection

  • Events monitored 24x7
  • Signature and Behavior-based threat detection
  • System quarantining
  • Maintenance and Updates
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FAQS

What SIEMs do you manage?

We manage a growing list of SIEM solutions, with the majority of our customers choosing LogRhythm for its great features, industry-leading threat platform, and dependable deployment.

Are your security services co-managed or full-service?

All of our services are co-managed. We work directly with your network and security teams to maintain your optimal security posture.

What hours are your support staff available?

Our MSS Analysts monitor alarms and threat around the  clock. 24 hours a day, 7 days a week, 365 days a year, we are here for you.

How can we reach the MSS team?

Current customers can open a support ticket simply by emailing support@redlegg.com, accessing the RedLegg customer portal, or by calling MSS Support at 877.811.5040 ext 1. SIEM systems are configured to automatically generate tickets for RedLegg to review and escalate when specific criteria or severity levels are met.

What reporting does your MSS team provide?

All SIEM customers will receive a monthly report detailing their services over the last month. This report includes log sources, alarms processed, and tickets handled by MSS. Monthly reports are delivered by the 5th day of the following month. Additional automated reports from the managed consoles may be possible and can be discussed with your support engineer.

Do we get our own engineer?

A Primary MSS Engineer is assigned to each account, creating a solid working relationship that focuses on your specific business goals. Our Customer Success Manager will provide you with contact information for the Primary Engineer and Enterprise Account Manager assigned to your account.

REDLEGG'S ANALYSIS PLATFORM

A tool designed by the RedLegg Threat Research Team, RedLegg's Analysis Platform allows RedLegg Managed Security Services to better manage, investigate, and contextualize intelligence around security threats identified in live real-world environments. MSS Security Analysts provide next level Threat and IOC management, while utilizing automated and on-demand analyzers to quickly identify the nature of a potential security event. RedLegg's Analysis Platform feeds into and receives live data from the RedLegg Threat Intel Ecosystem and is Value Add for all customers who subscribe to RedLegg Threat Analysis based MSS Services.

SEE ABOVE. SEE BEYOND.

LET'S TALK ABOUT MANAGED SERVICE.

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