Managed Security Services

RedLegg operation staff has over 20 years experience in providing Managed and Co-Managed Security Service. RedLegg helps make the most of your UTM, SIEM and Advanced Threat Investment by tuning, updating, monitoring and knowledge transfer. RedLegg Managed Security Services Team is based in the United States and treats your organization VIP allowing quick response to threats that may affect core business.

Our Mission

Our mission is to help our customers adapt to the ever changing cyber-security landscape and provide consistent high quality support and investigation techniques. Whether we are monitoring a firewall for availability or providing threat analysis on millions of SIEM logs, our singular goal is providing peace of mind for the customer.

RedLegg MSS Offerings

RedLegg’s Managed Security Services (MSS) offers fully managed monitoring services, utilizing industry-leading products, to provide a holistic approach to securing the Client’s network against prevalent attacks and emerging threats.

Unified Threat Management

  • Health & Performance
  • 24x7 Availability Monitoring
  • Patch and Software Updates
  • Policy Management
  • Policy Backup

Managed and Monitored SIEM

  • Real-time Event Review
  • Custom and Automated Alerting
  • Integrated Ticketing System
  • Detailed Monthly Reporting

Advanced Threat Defense Service

  • 24x7 Advanced Threat Monitoring
  • Alarm tuning and policy management
  • Analysis of Findings and Alert Investigations
  • Regulatory compliance support

EndPoint Protection

  • Events monitored 24x7
  • Signature and Behavior-based threat detection
  • System quarantining
  • Maintenance and Updates

Frequently Asked Questions

What SIEMs do you manage?

We manage a growing list of SIEM solutions, with the majority of our customers choosing LogRhythm for its great features, industry-leading threat platform, and dependable deployment.

Are your security services co-managed or full-service?

All of our services are co-managed. We work directly with your network and security teams to maintain your optimal security posture.

What hours are your support staff available?

Our MSS Analysts monitor alarms and threat around the  clock. 24 hours a day, 7 days a week, 365 days a year, we are here for you.

How can we reach the MSS team?

Current customers can open a support ticket simply by emailing support@redlegg.com, accessing the RedLegg customer portal, or by calling MSS Support at 877.811.5040 ext 1. SIEM systems are configured to automatically generate tickets for RedLegg to review and escalate when specific criteria or severity levels are met.

What reporting does your MSS team provide?

All SIEM customers will receive a monthly report detailing their services over the last month. This report includes log sources, alarms processed, and tickets handled by MSS. Monthly reports are delivered by the 5th day of the following month. Additional automated reports from the managed consoles may be possible and can be discussed with your support engineer.

Do we get our own engineer?

A Primary MSS Engineer is assigned to each account, creating a solid working relationship that focuses on your specific business goals. Our Customer Success Manager will provide you with contact information for the Primary Engineer and Enterprise Account Manager assigned to your account.

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