When you work with us, we’re in the trenches together. From consulting and advising, to proactively monitoring your assets, and even battle-testing our solutions, supporting you is at the heart of everything we do.
We know that there is no one-size-fits-all solution in cybersecurity. That’s why our team works to understand your business, values, assets and priorities as if they were our own. Once we get the lay of the land, we lead the charge and hold the line. We don’t just strategize and problem-solve, we collaborate, mediate and innovate to ensure we continue to deliver the solutions and skills your business needs to remain secure and successful.LEARN MORE
MANAGEMENT - When you work with RedLegg, you’ll be assigned to a team committed to keeping your business secure.
24x7 REAL TIME MONITORING - Consistent contacts to facilitate successful delivery of service, project delivery, and efficient escalations.
THREAT INTELLIGENCE as a SERVICE - protecting your networks end-to-end with the most up to date and cutting-edge intelligence.
REPORTINGS & MEETINGS - Monthly reports are delivered by the 5th day of the following month.
Dedicated Lead Engineer as subject matter expert for customer environment and solution deployment. Consistent contacts to facilitate successful delivery of service, project delivery, and efficient escalations.
Customers share admin access to all solutions. All configurations and policies auditable by the customer.
In-depth knowledge of security practices. Subject matter expertise with solutions and platforms.
When you work with RedLegg, you’ll be assigned to a team committed to keeping your business secure. That team consists of:
Through weekly check-ins, we will get to know the ins and outs of your business and your tools so we can give you the best possible managed security advice. Backed by a team you trust, you’ll have the confidence to be the security leader your organization needs.
In cybersecurity, it can be difficult to separate the threats that are critical to your business from those that aren't. It is impossible and overwhelming to treat every risk as a crisis.
At RedLegg, we drill down to the threats and solutions that are specific to your
Because we know both technology and your business inside and out, we know exactly what information you need, and exactly how to best deliver it to you.
At RedLegg, our team of industry veterans is constantly seeking out cutting-edge developmental information. Uncovering new intelligence in its early stages means our customers can implement it faster and avoid potential risks.
But more than that, we’re also always improving our internal processes and finessing our methods of communication and delivery. By constantly refining our own procedures, we’re able to better provide you with the tools you need to protect your organization.
RedLegg’s Managed Security Services (MSS) offers fully managed monitoring services, utilizing industry-leading products, to provide a holistic approach to securing the Client’s network against prevalent attacks and emerging threats.
We manage a growing list of SIEM solutions, with the majority of our customers choosing LogRhythm for its great features, industry-leading threat platform, and dependable deployment.
All of our services are co-managed. We work directly with your network and security teams to maintain your optimal security posture.
Our MSS Analysts monitor alarms and threat around the clock. 24 hours a day, 7 days a week, 365 days a year, we are here for you.
Current customers can open a support ticket simply by emailing email@example.com, accessing the RedLegg customer portal, or by calling MSS Support at 877.811.5040 ext 1. SIEM systems are configured to automatically generate tickets for RedLegg to review and escalate when specific criteria or severity levels are met.
All SIEM customers will receive a monthly report detailing their services over the last month. This report includes log sources, alarms processed, and tickets handled by MSS. Monthly reports are delivered by the 5th day of the following month. Additional automated reports from the managed consoles may be possible and can be discussed with your support engineer.
A Primary MSS Engineer is assigned to each account, creating a solid working relationship that focuses on your specific business goals. Our Customer Success Manager will provide you with contact information for the Primary Engineer and Enterprise Account Manager assigned to your account.