How RedLegg Helped a Hospital Strengthen Security Operations with 24/7 MDR

Case Study · HEALTHCARE  

See how RedLegg helped a hospital extend its small IT team, establish continuous endpoint monitoring, and strengthen threat response through Managed Detection and Response. 
Executive Summary

Extending Hospital Security Coverage with Managed Detection and Response 

Hospitals depend on interconnected systems and sensitive patient information to support daily operations. Maintaining effective security across these environments can be especially challenging for organizations with limited internal IT resources.

For one hospital, a two-person team was responsible for managing daily IT operations while addressing growing security demands. Without the staffing or tools needed for continuous monitoring, the Director of IT & Security sought additional expertise to strengthen the hospital's security program.

RedLegg provided Managed Detection and Response (MDR) built around a managed Endpoint Detection and Response (EDR) platform. The engagement introduced 24/7 endpoint monitoring, expert threat analysis, predefined response playbooks, and ongoing detection management.

With RedLegg's analysts and engineers supporting security operations, the hospital gained continuous monitoring while its internal team could focus more attention on essential IT projects and hospital operations.

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THE CHALLENGE

Maintaining 24/7 Security with Limited IT Resources

When the Director of IT & Security assessed the hospital's infrastructure, he identified a significant challenge: the organization needed continuous security coverage but lacked the staffing and tools to maintain it internally.

With only two people handling IT and security responsibilities, the team had to balance daily hospital operations with threat monitoring, investigation, and response. Budget limitations made expanding internal capabilities difficult.

The hospital needed a security partner capable of providing around-the-clock monitoring, responsive support, and specialized expertise without adding operational complexity for its staff.

WHY REDLEGG

The hospital's Director of IT & Security was looking for an agile cybersecurity partner that could provide responsive, personalized support. Larger providers had made it difficult to reach the right people and resolve security concerns quickly.

Recommended through a trusted partner, RedLegg offered the accessibility, dedicated expertise, and collaborative approach the hospital needed to strengthen its security operations.

As the Director explained:

“The fit was made evident after having our first meeting with RedLegg: I was impressed with the personal nature of the service.”

SOLUTION / AUTOMATION WORKFLOW

RedLegg implemented Managed Detection and Response built around a managed EDR platform to provide continuous endpoint monitoring and expert security support.

Dedicated analysts and engineers monitor activity around the clock, while customized detection logic and established analysis procedures support threat identification and escalation.

RedLegg and the hospital also developed predefined remediation and quarantine playbooks, enabling response actions such as host isolation when needed. Regular status calls help refine detection logic and keep security operations aligned with the hospital's needs.

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REAL-TIME MONITORING 
Dedicated analysts and engineers provide 24/7 endpoint security monitoring. 
DETECTION LOGIC  
Detection logic is regularly evaluated and refined with the hospital's team. 
ANALYSIS & ESCALATION 

Established procedures support threat analysis and timely escalation. 

RESPONSE ACTIONS 

Predefined playbooks enable remediation and quarantine actions, including host isolation. 


ONGOING REFINEMENT 
Regular status calls support continuous detection tuning and operational improvements. 
“
“I only have two people, and this is a basically impossible task by ourselves. We needed some help.”  
Director of IT & Security, Hospital Client 
IMPLEMENTATION 

 

RedLegg deployed the managed EDR platform across the hospital's endpoints through a straightforward onboarding process that required minimal effort from the internal team.

Following initial configuration and false-positive tuning, the hospital began receiving continuous security monitoring.

The deployment was designed to operate without disrupting hospital staff or interfering with daily responsibilities.

THE BENEFITS

RedLegg's MDR services extended the hospital's internal security capabilities through dedicated detection analysts and platform engineers.

With endpoints monitored around the clock, the hospital gained access to ongoing threat analysis and response capabilities without requiring its small IT team to manage every security event independently.

This support also gave the internal team greater flexibility to focus on other IT projects while maintaining security coverage and supporting cyber insurance requirements.

HOW IT WAS DELIVERED

24/7 REAL-TIME MONITORING 

Dedicated analysts and engineers provide continuous endpoint monitoring and security support. 

PREDEFINED RESPONSE PLAYBOOKS 

Remediation and quarantine playbooks enable response actions such as host isolation. 

DETECTION MANAGEMENT 

Regular status calls support ongoing evaluation and refinement of detection logic. 
“
“Threats don't stop at 4:00 or 5:00 when we take off, so having that agent keep an eye out for us has been invaluable and very comforting.” 
Director of IT & Security, Hospital Client 
CONCLUSION

RedLegg's Managed Detection and Response services helped the hospital establish a more proactive approach to endpoint security without requiring a large internal security team.

Through continuous monitoring, expert threat analysis, predefined response playbooks, and ongoing detection management, the hospital strengthened its ability to identify and respond to potential threats.

The partnership also helped the Director of IT & Security balance security responsibilities with daily operational demands, providing additional expertise and support as the hospital's security program continued to develop.

IMPACT
  • Extended Security Expertise: Provided dedicated analysts and engineers to support the hospital's two-person IT team. 
  • 24/7 Endpoint Monitoring: Established continuous monitoring, event analysis, and escalation through Managed EDR. 
  • Playbook-Driven Response: Enabled predefined remediation and quarantine actions, including host isolation. 
  • Ongoing Detection Management: Supported regular detection logic evaluation and refinement through collaborative status calls. 
  • Centralized Reporting: Provided continuous event recording with automated and on-demand reporting. 
  • Integrated Threat Intelligence: Incorporated threat intelligence to support ongoing detection and security operations. 
“
“Too much to do, too little staff and trying to keep up is very difficult. That's one of the reasons why I appreciate RedLegg for the service they provide.” 
Director of IT & Security, Hospital Client 
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